At MoDuet, LLC, we aim to provide an exceptional level of service and products. We understand, however, that there may be circumstances in which a refund is requested. This policy explains the time frames and eligibility for refunds of Insight Bench, powered by MoDuet, subscriptions.
This Refund Policy is part of the Insight Bench Terms of Service. It covers Insight Bench subscriptions only. MoDuet’s marketing, website and consulting services are covered by the moduet.com Refund Policy and any executed Master Services Agreement (“MSA”). If an executed MSA expressly covers Insight Bench, the terms of the MSA control in the event of a conflict.
Overview
- Try before you pay. Every new account includes a 14-day free trial of Growth plan features, with no payment details required, and the Free plan remains available with no time limit. We encourage you to use the trial to decide whether a paid plan is right for you.
- Payment is non-refundable except as explicitly provided by this Refund Policy. Payment for a paid plan is made when you subscribe, and again at each renewal.
- Transaction Date. The “Transaction Date” is the date on which a plan is purchased, including renewals processed automatically under the Terms of Service.
- Refund Period. Refunds are only issued if requested within the “Refund Period” for the applicable plan, as listed below.
- Account closure. After account closure (deleting your Insight Bench account), you are not eligible for refunds otherwise permitted under this policy. Please request any refund before deleting your account.
Standard Refund Terms
| Plan | Refund Period |
|---|---|
| Annual plans (Starter or Growth, billed annually) | Refunds are only available within 30 days of the Transaction Date |
| Monthly plans (Starter or Growth, billed monthly) | Refunds are only available within 48 hours of the Transaction Date |
| Free plan and free trial | No charge is made, so no refund applies |
Plan Changes and Cancellation
- Cancellation. You may cancel at any time in Account, then Plan and billing. Cancellation stops future renewals. Outside a Refund Period, you keep paid features until the end of the period you’ve paid for, and no refund is issued for that period.
- Upgrades take effect immediately. Stripe charges the pro-rated difference for the rest of the billing period, and that charge has its own Transaction Date.
- Downgrades take effect at the end of the current billing period, and don’t produce refunds or credits for the current period.
When We Refund Regardless of the Refund Period
- Charges made in error, such as a duplicate charge, or a charge made after you canceled correctly.
- If we stop offering Insight Bench or your plan: a pro-rated refund of the unused, prepaid part of your subscription.
- If we materially reduce your plan’s core features during a prepaid period and you cancel because of it: a pro-rated refund of the unused, prepaid part.
Accounts Closed for Violations
If we suspend or close an account for violating the Terms of Service, prepaid fees are not refunded, except where the law requires.
Promotional Pricing
Refunds are limited to the amount actually paid. If a refunded subscription used a promotion, such as the founding member discount, the promotion ends with the refund and is not available again.
How to Request a Refund
Email [email protected] from your account’s email address within the Refund Period, with your organization name and the Transaction Date. Approved refunds are returned to the original payment method through Stripe, usually within 5–10 business days.
All plans are subject to the definitions on the Insight Bench pricing page.
Please note, our refund policy stipulations are subject to change, and updates may be made to align with our service standards and industry best practices. Changes apply to purchases made after the updated policy is posted. This policy does not limit any refund right you have under the law that applies to you.
Contact Us
If you have questions or need help with a refund, please contact our customer service team:
MoDuet, LLC
743 E Broadway 300
Louisville, Kentucky 40202-1711
Email: [email protected]